Vaatsalya

Leveraging market dynamics for small-town hospitals to define marketing strategy

Challenge

To consolidate its existing hospital network, Vaatsalya engaged us to recommend marketing strategy to drive the organization’s revenue and profitability.

Approach

We visited three of their representative hospitals to develop a comprehensive understanding of customer profile, competitive landscape and patient satisfaction levels. Based on our analysis of their earlier marketing interventions and the nuances of the decision making process of the relevant target audience in tier-2 towns, we made recommendations essentially in product and pricing strategy to reinforce Vaatsalya’s USPs.


We also shared actionable insights about communication strategy and levers to enhance overall patient experience. Finally, a CRM strategy to tap word of mouth potential from existing customers was recommended as an inexpensive, yet high-impact, initiative.

Result

Some of our recommendations were implemented on priority, which led to substantial increase in occupancy and per bed revenue realization across the hospital network.

It has been quite a pleasure working with you on this project. We very much appreciate the creative thinking around potential additional markets we had not considered as well as information on competitors and market share, which we had not been able to get at all previously. — Ms Meg Wirth, Consultant, Commons Global Health Fund, USA

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